Politique d’expédition
1. Order Processing Time
All orders are processed within 1 to 2 business days after payment is received. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders or shipping delays, we will notify you by email.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Delivery (France Mainland) | 2–5 business days | €3.99 / Free for orders over €29.95 |
| Express Delivery | 2–3 business days | Standard rate + €2.50 |
| International Shipping | 5–10 business days | Varies by destination |
3. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a shipment confirmation email with your tracking number(s). Tracking numbers become active within 24–48 hours.
4. Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, and taxes imposed by your country.
These charges are the customer’s responsibility and are not included in the product price or shipping cost.
5. Delivery Issues / Delays
We are not responsible for delays caused by the carrier or external events (strikes, weather, customs clearance, etc.).
If your package is significantly delayed, please contact us at support@bigenshop.fr
6. Incorrect Shipping Addresses
Please ensure all shipping information is correct before finalizing your order.
We cannot be held responsible for lost packages or delivery issues due to incorrect addresses provided by the customer.
7. Contact Us
If you have any questions about your shipment or delivery, please contact us at:
Mail: support@bigenshop.fr